Help centre
Find a quick answer, or talk to us on WhatsApp. Most questions are answered here.
Orders
How do I track my order?
With an account, open “My orders” to see every step of each order, from “Order placed” to “Delivered”. Ordered as a guest? Open “Track my order” and enter the order number and your mobile number.
Can I change or cancel my order?
You can cancel your order yourself until we start preparing it. After that, send a cancellation request from the order page and we'll reply within 24 hours. To change the address or pieces, message us on WhatsApp as soon as possible.
Do I need an account to order?
No. You can order as a guest with your name, mobile number and address, and follow the order on “Track my order”. An account keeps all your orders in one place and saves your addresses for next time.
Delivery
Where do you deliver?
For now we deliver across Greater Cairo only: Cairo, Giza and Qalyubia. We're working on reaching more governorates.
How much does delivery cost?
The fee depends on the area, and you see it at checkout as soon as you choose your area, before placing the order. The full list is on the delivery information page.
How long does delivery take?
2 to 4 working days, Saturday to Thursday. The courier calls you before arriving.
Payment
How can I pay?
For now, cash on delivery only: you pay the courier when your order arrives. Card and mobile-wallet payments are coming soon.
Do prices include VAT?
Yes. Every price you see includes VAT, and there are no hidden fees apart from the delivery fee shown in your order summary.
Is there a limit for cash on delivery?
If your order is over EGP 2,000, we'll call you to confirm it before we prepare it. The order is still accepted as usual.
Returns & exchanges
How long do I have to return a piece?
14 days from delivery, as long as the piece is unworn, in its original condition and with its tags. If it's faulty or not what you ordered, you have 30 days.
Who pays the delivery fee for a return?
The customer pays the delivery fee for returns and exchanges, unless the piece is faulty or we sent the wrong one — then it's on us.
How do I exchange a size?
Message us on WhatsApp with your order number and the size you need. We'll arrange a pickup and send the new size.
Sizes
How do I find my size?
Open the “Size guide” on the product page and compare your measurements with the table. If you're between two sizes, choose the larger one.
How are kids' sizes chosen?
By age and height, e.g. “7–8 years · 128 cm”. If age and height don't match, go by height.
Account
How do I change my name, mobile or language?
Open “Account settings”. You can change your name, mobile number and the language of our emails there.
I forgot my password. What do I do?
On the sign-in page, choose “Forgot password?” and enter your email. We'll send you a link to choose a new password.
How do I save more than one address?
From “Addresses” in your account, or while checking out. You can mark one as the default so it's chosen for you next time.
More help
Everything else worth knowing before you buy.