Returns & exchanges
You have 14 days from delivery to return or exchange a piece. The rules are simple.
Period and conditions
You can return or exchange any piece within 14 days of delivery, as long as it's unworn, in its original condition and with all its tags and packaging.
- The piece is in its original condition, with its tags
- Within 14 days of delivery
- Faulty or wrong pieces: within 30 days
- Underwear can't be returned, for hygiene reasons
- Pieces altered or made to order can't be returned
How to return or exchange
- 1Message us on WhatsApp or call us within 14 days, with your order number
- 2Tell us which pieces, and whether you want another size or your money back
- 3We agree a pickup day with you
- 4The courier collects the pieces from your address
- 5We check them within 48 hours
- 6We send the new size, or refund the amount in cash
Delivery fees
The customer pays the delivery fee for returns and exchanges (the same as your area's fee). It's taken off the refund, or paid to the courier at pickup.
Exception: if the piece is faulty or we sent the wrong one (size or colour), you have 30 days from delivery, the delivery is on us and we exchange it straight away.
Special cases
If your order arrived incomplete or with a damaged piece, message us on WhatsApp with a photo of the piece — as soon as you can, ideally within 48 hours of delivery — and we'll sort it out quickly: an exchange or a full refund, as you prefer. You keep this right for 30 days from delivery.
More help
Everything else worth knowing before you buy.