Privacy policy

The data we collect

When you order, with an account or as a guest, we collect what you type in: your name, mobile number, email address and delivery address. With an account we also keep your saved addresses, your wishlist and the language you'd like us to write to you in.

We keep a record of your orders: the pieces, the prices, the delivery area and each step of the order. We don't use advertising or tracking tools. If you choose to continue with Google, Google gives us your name, email address and profile picture, and we use only your name and email. Apart from that, we don't collect data about you from anywhere else.

How we use your data

Only to run your orders: to prepare and deliver them, to contact you about them by phone, WhatsApp or email, to confirm larger cash-on-delivery orders with a call, and to answer you when you contact us.

We also use your mobile number to stop fake orders, for example by limiting how many open orders one number can have. We don't send you offers or advertising unless you agree to it first.

Who we share it with

Our delivery partners get only what they need to bring you your order: your name, address and mobile number.

The site runs on services that store and process data on our behalf, and may only use it for us: Supabase (our database and sign-in), Vercel (which hosts the website), the service that sends our emails, and Google, only if you choose to sign in with it.

We never sell your data. We share it with the authorities only when Egyptian law requires us to.

Where your data is kept

Our database is in the European Union (Frankfurt, Germany), which has strict data protection laws, so your data is stored outside Egypt. By ordering or creating an account, you agree to your data being kept there. If you have a question about this, contact us.

How long we keep it

Your account stays until you ask us to delete it. If you start a checkout as a guest and never place an order, what you typed is deleted automatically after 30 days.

The records of placed orders are kept for as long as Egyptian law requires us to keep sales records, and then deleted.

Keeping it safe

The site uses an encrypted connection (HTTPS), passwords are stored scrambled so nobody can read them, not even us, and only our team can see orders. If your data is ever exposed, we'll tell you and the Personal Data Protection Centre, as the law requires.

Cookies

We use only the cookies the site needs to work: to keep you signed in (and remembered on this device if you choose), to keep your bag and a discount code you've entered, and to remember your language. We don't use advertising or analytics cookies.

You can turn cookies off in your browser, but signing in and the bag will stop working.

Your rights

Under Egypt's Personal Data Protection Law (No. 151 of 2020), you have the right to know what data we hold about you and to get a copy of it, to correct it, to ask us to delete it, and to withdraw your consent.

You can change your name, mobile number and language yourself in your account settings. For anything else, including deleting your account, contact us and we'll answer as soon as we can. We may keep the records of past orders that the law requires us to keep.

If you're not happy with how we handle your data, you can also complain to the Personal Data Protection Centre.

Changes to this policy

If we change this policy, we'll update this page and the date at the top. If a change affects how we use your data, we'll tell you before it applies.

Contact us

For any question about your privacy, contact Rovelio: support.email@gmail.com · +20 10 2184 6872.